Bureaus and compliance

​

How do I request a BIL report?

BIL extractions are not always automatic because they can have an additional cost. To request one from the dashboard:

1. Open All Entities.
2. Open the entity.
3. Click Update data.
4. Select Buró de Incidencias Legales (BIL).
5. Create the extraction.

When the report is ready, Syntage sends a notification in the portal and by email.

​

Can I review international lists in Syntage?

Yes, through BIL where enabled. BIL can include federal, local, labor, administrative, most-wanted, and international sources depending on the report.

​

Which blacklists does Syntage use?

The support docs describe two main blacklist sources: Availability can depend on your plan and enabled datasources.

​

How do I request a Buró de Crédito report?

Buró de Crédito reports require authorization from the entity. Depending on your setup, your organization may request reports using Syntage’s configured account or your own Buró de Crédito account connected to Syntage. If your organization uses its own Buró account, make sure the credentials are configured before requesting reports.

​

Is entity authorization required for Buró de Crédito?

Yes. Buró de Crédito information requires authorization from the entity. The authorization can be backed by a Buró-authorized NIP or the configured authorization process. Without authorization, Syntage cannot request the report.

​

How long does Buró de Crédito authorization last?

The support docs state that Buró de Crédito authorization lasts 3 years. After that, the entity needs to authorize access again.

​

Can Syntage report data back to Buró de Crédito?

No. Syntage can request and display Buró de Crédito information where authorized, but it does not report or update data in Buró de Crédito.

​

Where can I find Buró de Crédito authorizations for an audit?

1. Open Buró de Crédito Authorizations.
2. Export the authorization information required for the audit.
3. Send the information to Buró de Crédito according to its instructions.

This applies when your organization previously configured its own Buró de Crédito credentials in Syntage.

​

How does Buró de Crédito identity validation work?

For individuals, your organization is responsible for collecting contact information and validating the INE. The authorization request is sent using the provided contact information. For companies, your organization is responsible for identifying the legal representative, collecting contact information, and validating the representative’s INE and authority before sending the authorization request.

​

Can Syntage generate a RUG boleta?

No. Syntage can extract and display RUG information for analysis, but RUG boleta generation must be done through the official RUG process or another authorized channel.

​

Why is shareholder structure not updating automatically?

Shareholder structure comes from the company’s incorporation filing in RPC, when available. That often represents the original shareholder structure. Later changes, such as grants or revocations, may not update automatically. To review and update:

1. Open the entity from All Entities.
2. Go to Reports > Acts and assemblies - RPC.
3. Download the relevant RPC documents.
4. Go to Data > Shareholders.
5. Add, edit, or delete shareholder records as needed.

​

What are background checks?

Background checks let your organization review public or authorized sources for a person or company. Depending on what is enabled, the check can include public records, legal incidents, lists, and identity-related information. Use background checks as part of a broader review process. They do not replace your organization’s legal, compliance, or risk policy.