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Plan and Billing shows the limits included in your plan, current usage, prices, payment methods, and invoices. Administrators can also configure overage limits from this page so the organization can keep operating after a plan limit is reached.

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Plan limits

Syntage tracks two monthly plan limits: For the difference between creating and processing an entity, see the billing FAQ.

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Configure an overage limit

An overage limit lets your organization process entities or create extractions beyond the plan limit. Only administrators can configure overage limits. For security reasons, Syntage Support cannot change them on your organization’s behalf.
  1. Sign in with an administrator account.
  2. Open Plan and Billing from Settings → Organization → Plan and billing.
  3. Under Plan Limits, locate Processed entities or Extractions.
  4. Click Configure.
  5. Enter the overage limit, review the Maximum estimated cost, and click Save.
Processed entities and extractions have separate overage limits. Configure each metric independently; they are also billed separately.

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How the overage limit is counted

The value you enter is the number of additional units above your plan allowance, not a new total. The configuration screen shows the Plan Limit from your subscription, the Overage Limit you enter, and the resulting Total Limit: Total Limit = Plan Limit + Overage Limit

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Overage pricing and billing

  • The Cost per unit shown in the configuration screen is the standard overage price for that metric. It can differ from the unit price included in your subscription plan. If your organization negotiated a lower overage price, the negotiated price is the one you are billed.
  • Configuring or raising an overage limit does not generate a charge by itself. Only the additional units your organization actually consumes are billed. The Maximum estimated cost is an estimate assuming you consume the entire overage limit.
  • Consumed overage units are billed separately and included in your next monthly invoice.

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When the overage limit is fully consumed

When usage reaches the total limit, Syntage stops processing additional entities or creating new extractions for the rest of the month. An administrator must raise the overage limit again or upgrade the plan to continue. The overage limit (additional units) is capped at 200% of the plan limit, so the total limit can reach 300% of the plan limit. If you reach the cap, or you exceed your plan’s capacity regularly, contact your Customer Success Manager or Syntage Support to upgrade to a higher tier. See How do I increase my plan?

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Availability

  • Overage configuration is not available on trial plans.
  • The configuration screen is currently designed for desktop browsers. If the Configure option is not usable on a mobile device, use a desktop browser.